Responsible Gaming
at dkaka7

At dkaka7, we believe that gambling should always be a form of entertainment — not a source of financial stress, personal hardship, or emotional distress. We are fully committed to maintaining a responsible gaming environment for every player who chooses to use our platform, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Our responsible gaming programme is built on four core principles: prevention (stopping problem gambling before it starts), control (giving players the tools to manage their own behaviour), support (connecting players who need help with the right resources), and accountability (holding ourselves to high standards of player protection at every level of our operation).

dkaka7 takes its responsible gaming obligations seriously. We regularly review our player activity for signs of problem gambling and will proactively reach out to players who display concerning patterns — including dramatically increasing wager sizes, chasing losses, or displaying erratic deposit behaviour. Our compliance team is trained to handle these conversations with sensitivity, discretion, and respect.

We also invest in staff training to ensure every member of our customer support team understands problem gambling, knows how to identify it, and is equipped to direct players towards the right help without judgement. Responsible gaming is not a box-ticking exercise at dkaka7 — it is a genuine commitment woven into how we operate our platform every single day.

We enforce our age restriction through a mandatory identity verification (KYC) process. Every player who registers on dkaka7 is required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before making their first withdrawal or before their account is fully activated. Our KYC team reviews all documents manually and will decline or close any account where the player is found to be under 18 years of age.

If we suspect at any point — based on account activity, communication, or information provided — that a player may be under 18, we will immediately suspend the account pending verification. Any funds deposited by an underage player will be returned to the payment method used for the original deposit, and the account will be permanently closed.

We strongly encourage parents and guardians in Bangladesh to take active steps to prevent underage access to gambling platforms. Practical measures include:

• Using parental control software on family computers, tablets, and mobile devices (bKash and Nagad apps included) — see the Parental Controls section below for detailed guidance.
• Keeping online banking credentials, mobile wallet PINs (bKash, Nagad, Rocket), and payment card details private and out of reach of children.
• Having age-appropriate conversations with young people about the risks of gambling and the importance of playing only when legally old enough to do so.
• Reporting any suspected underage use of dkaka7 to our support team at [email protected] — all reports are treated with strict confidentiality.

dkaka7 will never knowingly accept a registration from an individual who is under the age of 18. This policy is non-negotiable and is applied consistently across all player accounts regardless of the method of registration or the payment method used.

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. dkaka7 allows you to set a maximum deposit cap at three time intervals — daily, weekly, and monthly. You can set all three simultaneously for layered protection.

To set or adjust your deposit limits, log in to your dkaka7 account, navigate to Account Settings, and select the Responsible Gaming section. From there, you can enter your preferred limit amounts in Bangladeshi Taka (BDT). For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000 — ensuring your gambling expenditure stays firmly within your entertainment budget.

Once your deposit limit for a given period is reached, dkaka7's system will automatically block any further deposits until the period resets. This block is enforced at the platform level and applies to all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and all other supported payment options. There is no way to bypass an active deposit limit without going through the formal 7-day increase process.

If you need help setting your deposit limits or if you are unsure what amounts are appropriate for your financial situation, our support team is available 24/7 at [email protected] or via live chat on the platform. We will never pressure you to set higher limits — our job is to support your choices, not to maximise your spending.

Self-exclusion is the strongest player-protection tool available on dkaka7. It is designed for players who feel that gambling has become a genuine problem in their life and who want to commit to a complete and irrevocable break from the platform for an extended period.

dkaka7 offers the following self-exclusion durations:

• 6 months — a substantial break suited to players experiencing early signs of problem gambling.
• 1 year — a full-year exclusion for players who need a more significant commitment.
• 3 years — an extended exclusion for players with serious concerns about their gambling behaviour.
• Permanent / Indefinite — a lifetime exclusion for players who wish to stop gambling entirely. This option cannot be reversed.

During self-exclusion, your account will be fully closed. You will not be able to register a new account on dkaka7 using the same identity details, the same mobile number, the same bKash or Nagad wallet, or the same device. Our compliance team actively monitors for re-registration attempts by self-excluded players and will close any such accounts immediately, returning any deposited funds.

Any account balance remaining at the time of self-exclusion will be held securely and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). Withdrawal of your balance is always permitted even after self-exclusion is activated. Contact [email protected] to request a balance withdrawal during an exclusion period.

dkaka7 will retain your personal data and account records during the self-exclusion period in accordance with our Privacy Policy, specifically to prevent re-registration. Requests to delete your account data during an active self-exclusion period will be declined for your protection. Following the end of your exclusion period, you may contact us to request data deletion subject to our legal retention obligations.

As a responsible gaming operator serving the Bangladesh market, dkaka7 encourages all parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms on shared or family devices. Below is practical guidance for securing common devices used in Bangladesh.

Mobile Devices (Android & iOS): Both Android and iOS offer built-in parental control features that allow you to restrict access to specific apps and websites. On Android, use Google Family Link to manage app access and set content filters. On iOS, use Screen Time under Settings to restrict Safari browsing and block specific app categories.

Mobile Banking Apps (bKash, Nagad, Rocket, Upay): Keep your mobile banking PINs and passwords private. Enable biometric authentication (fingerprint or face unlock) on all mobile wallet apps so that children cannot make transactions without your physical presence. Review your transaction history regularly for any unauthorised activity.

Shared Computers and Laptops: Create separate user accounts for children on any shared Windows or macOS device. Use the built-in parental control features in Windows Family Safety or macOS Screen Time to block gambling-related websites. Third-party filtering software such as Net Nanny or Qustodio can provide an additional layer of protection.

Home Wi-Fi Networks: Many home routers — including those provided by Grameenphone, Robi, Banglalink, and Teletalk — offer content filtering options in their admin settings. Log in to your router's admin panel and enable family-safe browsing filters to block gambling categories at the network level, protecting all devices connected to your home Wi-Fi.

dkaka7 is committed to working with parents and guardians to keep minors safe. We view the prevention of underage gambling not just as a compliance requirement, but as a fundamental ethical responsibility. Our platform is designed exclusively for adults aged 18 and above, and we take every practical measure to enforce this standard.