Privacy Policy —
How dkaka7 Protects Your Data

When you register an account, interact with dkaka7's services, or contact our support team, we collect various categories of personal data. The table below sets out the primary categories of information we collect, along with the source from which each category is obtained:

dkaka7 does not intentionally collect or process special category data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) unless expressly required to do so by a legal obligation or unless you voluntarily disclose such information in a support communication. If such data is received, it will be handled with the highest level of confidentiality and deleted as soon as the purpose for which it was received has been fulfilled.

We do not collect data from children. dkaka7 is strictly an 18+ platform. If we become aware that personal data has been collected from an individual under 18 years of age, we will delete that data and close the associated account immediately.

dkaka7 processes your personal data on the following legal bases and for the following purposes:

• Contract Performance: To create and manage your player account; to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to provide access to games including cricket betting, slots, Lucky Bingo, Pool Rummy, and live casino; and to administer bonuses and promotions you have claimed.
• Legal Obligation: To carry out identity verification and KYC checks as required by anti-money-laundering obligations; to retain financial transaction records for the legally required period; to respond to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interest: To detect, investigate, and prevent fraud, collusion, bonus abuse, underage access, and other prohibited conduct; to monitor platform performance and resolve technical issues; to analyse gameplay patterns at an aggregate level to improve game selection and user experience.
• Consent: To send you promotional communications about dkaka7 bonuses, seasonal offers (such as Eid, Pohela Boishakh, BPL cricket promotions, or T20 World Cup special events), and platform updates — but only if you have opted in to receive such communications. You may withdraw this consent at any time by contacting support or updating your account notification preferences.
• Responsible Gaming: To identify players who may be exhibiting signs of problem gambling, to apply any self-exclusion or deposit limit you have requested, and to comply with our obligations under our Responsible Gaming Policy.

We do not use your personal data to build advertising profiles or to serve you targeted advertisements on third-party platforms (such as social media or search engines). Any marketing communications from dkaka7 are sent directly to you via the contact details associated with your account and are subject to your opt-in consent.

dkaka7 may share your personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment Processors: Your financial data is shared with mobile money operators (bKash, Nagad, Rocket, Upay) and banking partners (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank) solely to the extent necessary to process your deposit or withdrawal transaction. These partners operate under their own privacy frameworks and are bound by applicable financial data-protection regulations.
• Game Technology Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player identifier and session data to enable game functionality, fairness auditing, and technical support. These providers do not receive your full identity data unless required for their own compliance purposes under a separate legal basis.
• Identity Verification Services: Third-party KYC and identity-verification providers may process your identity documents and biographic data to confirm your identity and age. These providers are contractually bound to use your data only for the verification service and to delete raw document data after the verification is complete.
• Fraud Prevention & Security Services: We use specialist fraud-detection services that process technical data (IP address, device fingerprint, behavioural patterns) to identify suspicious activity. These services do not receive your full name, payment details, or identity documents.
• Legal and Regulatory Authorities: dkaka7 will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by a valid legal process, court order, or applicable law. We will inform you of any such disclosure where permitted to do so by law.
• Professional Advisors: Our legal counsel, accountants, and auditors may access limited personal data in the course of providing professional services, subject to professional confidentiality obligations.

Where data is shared with third-party service providers, dkaka7 enters into data-processing agreements that obligate those providers to process your data only on our documented instructions, to implement appropriate technical and organisational security measures, and to delete or return data upon termination of the service relationship.

dkaka7 does not transfer your personal data to countries outside your region without ensuring that an adequate level of protection is in place. Cross-border data transfers, where they occur, are governed by standard contractual clauses or equivalent data-transfer mechanisms.

dkaka7 uses cookies and similar technologies (local storage, session storage, pixel tags) to ensure the platform functions correctly, to keep you securely logged in during your session, and to understand how players interact with the site so we can improve the experience. The following table describes the categories of cookies we use:

dkaka7 does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. We do not share cookie-derived data with advertising networks. Analytical data collected via cookies is processed in aggregate and is not linked back to individual player identities in any report or export accessible to marketing personnel.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, or block cookies on a per-site basis. Please note that disabling strictly necessary or security cookies will impair your ability to log in and use the dkaka7 platform. Instructions for managing cookies in popular browsers are available from the browser vendors' own help documentation.

dkaka7 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect against unauthorised access, accidental loss, destruction, or alteration of your data. Key measures include:

• Transport Security: All communication between your device and dkaka7 servers is encrypted using TLS 1.2 or higher. Connections using older, insecure protocols are rejected at the server level.
• Data at Rest: Personal data stored in dkaka7's databases is encrypted at rest using AES-256 encryption. Database servers are not directly accessible from the public internet and sit behind multiple layers of network security controls.
• Access Controls: Access to personal data within dkaka7's internal systems is governed by role-based access control (RBAC). Staff members can access only the data categories necessary for their specific job function. All access is logged and periodically audited.
• Payment Data Tokenisation: Mobile wallet identifiers (bKash, Nagad, Rocket) and bank account references used for withdrawals are stored as tokens. The raw payment account numbers are processed by our payment partners and are not retained in dkaka7's primary application database.
• Intrusion Detection: dkaka7's infrastructure is monitored 24/7 by automated intrusion detection and prevention systems. Security alerts are escalated to our technical team immediately.
• Staff Training: All dkaka7 staff who handle personal data receive data-protection training at onboarding and at least annually thereafter. Staff are subject to contractual confidentiality obligations.
• Incident Response: In the event of a data breach that poses a risk to your rights, dkaka7 will notify affected players via their registered email address within 72 hours of becoming aware of the breach, and will take all reasonable steps to contain and remediate the incident.

As a dkaka7 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team by email at [email protected] with the subject line "Data Rights Request" and your registered account details. We will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data that dkaka7 holds about you. We will provide this in a structured, commonly used, machine-readable format (CSV or JSON) upon request.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain corrections (e.g., legal name changes) will require supporting documentation.
• Right to Erasure ("Right to Be Forgotten"): You may request that dkaka7 delete your personal data. This right is subject to important exceptions — for example, we are legally required to retain financial transaction records for a minimum period after account closure, and we may retain data where we have a legitimate interest in fraud prevention. We will clearly communicate what data can and cannot be deleted and why.
• Right to Restrict Processing: You have the right to ask dkaka7 to stop processing your data in certain circumstances — for example, while a complaint or dispute is being resolved.
• Right to Data Portability: Where data is processed on the basis of your consent or for contract performance, you have the right to receive your data in a portable format and to transmit it to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible-gaming monitoring purposes. We will consider your objection and respond with our determination and reasoning.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

dkaka7 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Anonymised aggregate data (e.g., total number of deposits in a given month, most popular game categories) may be retained indefinitely for statistical and business-planning purposes, as it no longer constitutes personal data.

Where a legal hold is placed on an account — for example, due to an ongoing fraud investigation or legal proceedings — all data associated with that account will be preserved until the hold is lifted, regardless of the standard retention period that would otherwise apply.

dkaka7 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to our services, new legal or regulatory requirements, changes in technology, or improvements to our data-handling practices. The current version number and effective date are displayed at the top of this page.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by sending a notification to the email address associated with their account at least 14 days before the changes take effect. Continued use of dkaka7 after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms.

For non-material changes (such as clarifications of existing language, corrections of typographical errors, or reorganisation of sections without substantive change), we will update the version number and effective date without sending individual notifications. We encourage you to review this Privacy Policy periodically to stay informed about how dkaka7 protects your data.

If you have questions about any change to this Privacy Policy, or if you wish to understand how a specific change affects you, please contact our support team at [email protected]. We will respond within five business days with a clear explanation of the relevant change and its implications.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together constitute the full framework of rules and rights governing your relationship with dkaka7.